Privacy policy

Privacy Policy

This Privacy Policy describes how chotabarastore (the "Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit the Site or make a purchase from it. This Site operates within Pakistan and serves customers located in Pakistan.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."

Device information

Examples of Personal Information collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to analyze Site usage so we can improve it.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our service providers, including [PAYMENT/HOSTING/ANALYTICS PROVIDER NAME], to help operate the Site.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Purpose of collection: to fulfill your order, process payment, arrange delivery, provide invoices/order confirmations, communicate with you, screen orders for potential fraud, and, where you've agreed, send you information about our products or offers.
Source of collection: collected directly from you.

Customer support information

Purpose of collection: to respond to your questions and provide customer support.
Source of collection: collected directly from you (e.g., via email or chat).

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request its deletion.

Sharing Personal Information

We share your Personal Information only with service providers who help us operate the Site and fulfill our obligations to you, such as payment processors and delivery/courier partners. We may also share your Personal Information:

To comply with applicable Pakistani laws and regulations, or to respond to a lawful request from a government or law enforcement authority.
To protect our rights, property, or safety, or that of our customers.

We do not sell your Personal Information to third parties.

Advertising and Analytics

We may use analytics tools (e.g., [ANALYTICS TOOL NAME]) to understand how customers use the Site so we can improve it. You can read more about how this provider uses information here: [LINK].

If we run marketing or advertising campaigns (for example, on Facebook/Instagram), we may share limited information about your interaction with our ads to help us measure and improve them. You can manage your ad preferences directly through these platforms:

Using Personal Information

We use your Personal Information to operate the Site and provide our services, including: offering products for sale, processing payments, arranging delivery of your order, and — where you've agreed to receive them — keeping you informed about new products, offers, and promotions.

Retention

When you place an order through the Site, we retain your Personal Information for as long as reasonably necessary to fulfill the purposes described in this Policy, including for record-keeping, accounting, and legal compliance purposes, unless you ask us to erase it and we are not otherwise required to keep it.

Your Rights

You may contact us at any time to:

Ask what Personal Information we hold about you.
Ask us to correct or update your Personal Information.
Ask us to delete your Personal Information, subject to our legal and business record-keeping requirements.

To exercise any of these rights, please contact us using the details in the "Contact" section below.

Cookies

A cookie is a small piece of information downloaded to your device when you visit our Site. We use cookies (functional, performance, and, where applicable, advertising cookies) to keep the Site working properly, remember your preferences, and understand how customers use the Site.

Most browsers accept cookies automatically, but you can usually change your browser settings to decline cookies. Please note that blocking cookies may affect your experience and some parts of the Site may not work as intended. You can find more information on managing cookies at [LINK].

Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data practices when we detect such a signal.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational or legal reasons. The updated version will be posted on this page with a new "Last updated" date.