Refund policy

At Chotabara Store, we're committed to making sure you receive exactly what you ordered. Our return policy only comes into play when the mistake is on our end — such as sending the wrong item, wrong size, or a defective product.

Wrong Size Ordered by Customer — No Returns/Exchanges

If you've ordered the wrong size yourself, we're unable to offer returns, exchanges, or refunds for that. That said, we know errors happen, so as a goodwill gesture we offer a discounted replacement option in such cases. Simply reach out to us, and we may be able to send you the correct size at a reduced price (for instance, an item originally priced at $60 might be offered as a replacement for $10–$20, depending on the situation).

Keep in mind this discounted replacement isn't guaranteed — it's offered at our discretion on a case-by-case basis.

When Are Returns Accepted?

We'll accept a return only if:
✔ You received a different item or size than what you actually ordered.
✔ The item arrived defective or damaged.

When Are Refunds Issued?

We don't issue refunds except when the error is ours. Refunds apply only in these situations:
✔ The item is defective.
✔ We shipped the wrong color.
✔ We shipped a different size than what you ordered.

In cases where a return is valid, our standard practice is to send a correct replacement rather than issue a refund.

If your package goes missing or is lost due to a courier/shipping issue on our end, we'll arrange a replacement, or in certain cases, a partial refund — reach out to us and we'll sort out the details. Note that this only covers errors happening before delivery. Once a package is confirmed delivered, we can't take responsibility if it's lost or stolen from your address afterward.

This policy remains valid indefinitely, with no expiration date.

To get in touch, email us at chotabarastore@gmail.com or reach us through our Live Chat widget. Once your request is approved, we'll send you an invoice and ship your replacement item as quickly as possible.

For any questions about returns, feel free to email chotabarastore@gmail.com or chat with us live anytime.

Damaged or Incorrect Items

Please check your order as soon as it arrives, and let us know right away if anything is damaged, defective, or incorrect — we'll review the issue and make it right.

Refund Processing (Where Applicable)

Once we receive and inspect a returned item, we'll confirm within 3 business days whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please allow some additional time for your bank or card provider to fully process and post the refund.