Shipping policy

Order Confirmation

Once you place your order with Chotabarastore, you'll receive an order confirmation email right away. This confirms that we've received your order in our system and pre-authorized your payment method for the purchase. Upon receiving your order, we immediately contact our suppliers to arrange prompt shipment. If an item is on back order or unavailable, we'll void the pre-authorization and notify you via email. If your item(s) are available for immediate shipment (which may take up to 3 business days), we'll process the charge and submit your order for shipment.

Order Shipment

Order processing typically takes between 1 and 3 business days, and free shipping orders generally arrive within about 10 days — though you may receive your items sooner. We'll email tracking information within 24 hours of your order leaving our warehouse, sent to the address you provided at checkout. If you haven't received tracking details within 5 business days of placing your order, please reach out to us at chotabarastore@gmail.com or via Live Chat using our chat widget.

Cancellations & Refunds

Orders may be cancelled within 48 hours of purchase, provided there is a valid reason and the order has not yet shipped. Once an order has shipped, the buyer is responsible for covering the actual return shipping charges. Refunds will only be issued to the original payment method used when placing the order.